JOANNE CAVENDER

DIRECTOR OF LEARNING AND DEVELOPMENT

Ms. Cavender is a creative, resourceful learning and development expert with extensive experience building and implementing structured training programs to drive operational excellence and customer service across multi-site organizations. Partners with human resources to support hiring and employee relations activities and build high-performing teams. Designs innovative learning solutions and evaluates effectiveness to optimize results and improve operations. Ms. Cavender has more than 20 years’ experience in restaurant operations and management, with the most recent 6 years in airport concessions.

Specific Qualifications, Skills and Expertise

  • Recruiting, Onboarding and Training
  • Team Leadership
  • Program Development
  • ServSafe Instructor & Proctor
  • Training for Intervention Procedures (TIPS) Alcohol Safety Instructor & Proctor

Education

  • PhD Candidate, Madonna University, Livonia, MI
  • M.S. in Human Studies, Madonna University, Livonia, MI
  • M.A. in Leadership and Strategy, Madonna University, Livonia, MI
  • B.A. in Sociology, Madonna University, Livonia, MI

Memberships

Kappa Gamma Pi – National Catholic College Graduate Honor Society